Terms & Conditions
- Services and fees
- Registering an account
- Eligibility for registering an account or purchasing products through guest check-out
- Code of conduct
- Electronic communication
- Intellectual property rights
- Links to third party sites
- Suspending or terminating your account
Part B: Terms of Sale
- Ordering a product
- Commercial terms
- Credit or debit card payments
- Cash on delivery
- Displayed prices and currency
- International orders
Part C: General
- Our return policy
- On-Screen representation of products (imagery, colors and tones)
- No waiver
Services and fees
When a User makes a purchase from a Retailer, our responsibility is to place the User's order with the Retailer and process the payment. We are not involved in the sale or purchase of the products listed on this Site. We are an intermediary between the Retailers and the Users and not a party to the sales agreement entered into between the User and the Retailer.
Users will not be charged by us for registering an account, browsing through, posting content or buying products from the Retailers on this Site. Users will be responsible for paying the price of the products they purchase (including any tax on the purchase price and any import/export duties) and delivery costs.
Registering an account
You do not need to register an account to see the content available on this Site or to purchase products. A guest checkout process allows you to purchase products without registering. However, registering your details will allow us to recall your details during the checkout process. You may also need to register an account if you wish to use certain other services or take advantage of other features on this Site from time to time, such as posting content.
Remember to keep your password confidential and do not share it with third parties. This is your responsibility.
We reserve the right to decline a new registration or remove your account name or ask you to amend it if we consider it to be inappropriate (including if we consider the account name is intended to be used to commit or promote fraudulent activity or if we consider it to be unacceptable for any other reason).
Eligibility for registering an account or purchasing products through guest check-out
You may register an account with this Site or purchase products through the guest check-out process only if you:
your membership has not previously been withdrawn or suspended by us;
Without affecting any other rights and remedies we may have, we reserve the right to suspend, limit or withdraw access to this Site or any User account registration or cancel any order if we believe that you are in breach of any of the above.
Code of Conduct
When using this Site you agree to comply with the code of conduct set out below (Code of Conduct):
You can only create an account for yourself, unless you have the permission to register on behalf of another person or organisation. You may not use another person's account at any time, without express permission of the account holder.
You will provide only true, accurate, current and complete information about yourself as prompted by our registration form. If you become aware of any errors relating to your personal information held by us, you should amend your account information online to the extent possible. If you have any difficulty in amending your account information, please call or email our help center for assistance.
You are responsible for maintaining the confidentiality of your password, and restricting access to and use of your account, and accept responsibility for all activities that occur under your account.
You agree to immediately notify us of any unauthorised use of your account and password.
We try to keep all information on this site up to date, but it may not be correct all of the time. You should independently check the information you use is correct and you use this Site at your own risk. If you find any incorrect information, you can notify us by calling or emailing our contact centre. You may not use this Site for a purpose other than which we have created this Site to be used.
You may not conduct or promote any illegal activities while using this Site. This includes any activities that are in breach of copyright, privacy or any other third party rights as well as activities that are defamatory to third persons.
You may not use this Site to generate unsolicited emails, spam or promotional materials to other Users.
You must not do anything to cause damage to this Site, other Users or the Retailers, including any technical damage to other computers.
We and our group companies may also send you promotional emails. We require your consent during the registration process to send you promotional emails. If at any time, you decide that you do not wish to receive such promotional emails, you can opt out of receiving such emails by updating communication preference settings for your account or by calling or emailing our help centre or by following the link (if any) at the end of any promotional email to unsubscribe.
Content includes all the information and materials that you have access to in this Site. It also includes information and materials posted to this Site by you, such as the reviews on certain products and commenting on notice boards available on any Merchant's dedicated area on the Site (Webstore).
- You acknowledge that if you post content or provide information on this Site then such content and information will be accessible to the general public, including persons who are not signed in to use this Site and the public will be able to associate and attribute such content or information to you.
- You must not post any content which:
- is calculated to incite hatred against any ethnic, religious or any other minority or to adversely affect any individual, group or ethnicity;
- you know to be false or inaccurate;
- criticises the Head of State or Rulers of the Emirates;
- involves instigation against Islam or the system of ruling, or if it causes harm to the interest of the state or the values of society;
- violates public discipline and order, or involves insult to children, or calls for or circulates subversive ideas;
- instigates criminal activity or incites hatred or provokes action of dissension among individuals of society
- contains confidential official or military communications, or includes conventions or treaties the government holds before they are published in the official gazette;
- comprises minutes of meetings, deliberations or court hearings that are published in bad faith, misinterpreted or distorted;
- blemishes the president of an Arab, Islamic or any other friendly state;
- causes or could cause agitation to relations between the UAE and other Arab, Islamic and friendly countries;
- defames Arabs and their civilisation or heritage;
- contains news on an ongoing criminal investigation;
- contains news, pictures or comments about an individuals' private life that is meant to disgrace such individuals;
- discloses any secret that may cause harm to the reputation of someone, or his property, his commercial name, or is meant to coerce somebody into paying some money or render a benefit to someone else, or the like;
- contains any false news about someone;
- contains news that could cause harm to the national currency or damage to the national economy;
- includes any phrases, expressions or pictures that are inconsistent with public conduct, or otherwise mislead the public;
- includes advertisements for medicines or pharmaceutical preparations;
- maligns a public official or anybody occupying a post in the public prosecution or assigned to perform a public job;
- incorporates reportage involving more than one person unless it covers points of views of all parties involved in that reportage;
- is otherwise unlawful, defamatory, discriminatory, pornographic, obscene, abusive, threatening, harassing or encourages conduct that would be considered a criminal offence; or could damage us and/or our group companies.
Intellectual property rights
You retain intellectual property rights in any copyrighted content and trade marks that are contained in the content posted by you. You represent that you own or have the necessary licenses, rights, permissions and consents to use and authorise us to use all content submitted by you to this Site.
By submitting content on this Site, you agree to grant us and the Users and Retailers a non-exclusive, royalty-free worldwide licence to access the content you submit through this Site, and to use, reproduce, make derivative works of, translate, distribute, publicly display and perform such content, as well as to make, use, sell, import, offer for sale, otherwise commercially exploit and exercise any and all such rights under any and all of the intellectual property rights you hold in the content.
You also agree that you will not submit content that is subject to copyright or third party proprietary rights including privacy, publicity, etc unless you are the owner of such rights or have the appropriate permission to specifically submit such content.
Links to third party sites
This Site may contain links to other websites. We make no representations or warranties as to the content, privacy practices and other practices of any websites operated by a third party and we do not assume responsibility for the content or practices of such websites. You should check the terms and conditions and privacy policies for all third party websites you visit to understand their procedures.
Suspending and terminating your account
- We may suspend or terminate your account and use of this Site if:
- you engage in any activity that is against the law;
- you do anything that adversely affects our business or reputation;
- we consider that you are disrupting, disturbing or interrupting the operation of this Site in any way;
- we consider that you are a fraud risk, are using multiple accounts, using proxy internet protocol addresses to hide the use of multiple accounts; or
- we consider it is necessary, for any reason, to protect us or our Users.
- You can deregister your account and stop using this Site at any time. We will keep your account and all your content in an inactive mode but it may not necessarily be deleted. If we elect at our discretion to permanently delete all your content after you have deregistered your account or for any other reason (including a period of inactivity on your part), it will not be able to be recovered or accessed again and we shall have no liability or responsibility for this.
- Subject to the above, upon termination each party keeps any rights they may have prior to termination.
Part B: Terms of sale
Ordering a product
We are an intermediary between the Retailers and the Users. By placing an order for a product with a Retailer, you make an offer to the Retailer to purchase that product. Therefore the products advertised on this Site are invitations for you to make offers to the Retailers to purchase those products; they do not constitute offers to sell by us or the Retailers.
We are not a manufacturer or supplier of goods. We therefore do not keep goods that are advertised on this Site in stock. The services we provide are limited to those Services defined in Part A above. When you purchase a product by using this Site, our responsibility is to place your order with the Retailer and process your payment. We are not otherwise involved in the sale or purchase of products listed on this Site.
Once you place your order, you will receive a confirmation email from us of your order. It is at this point that the total price of your order (including purchase price of the products and any tax on the purchase price as well as delivery costs) will be charged to your credit or debit card. However, your offer to purchase a product will be deemed to be accepted by the Retailer only if and when your product is dispatched by the Retailer. It is at this point that the sales agreement between you and the Retailer becomes binding. In the case of cash on delivery items, this means that you are contractually bound to accept and pay for goods when they are delivered to you.
For the avoidance of doubt, we are not a party to the sales agreement between you and the Retailer, nor do we assume any responsibility arising out of or in connection with it. We are not the Retailer's agent. It is solely the Retailer who is responsible for the sale of the products and for dealing with any User claims.
If for any reason, your order or part of your order cannot be dispatched to you, this will mean that the sales agreement between you and the Retailer did not become binding and the price of your order (or the undispatched part of your order) will be refunded to you. Please refer to our General Return Policy for more details.
It is your responsibility to keep track of the status of your order.
You should check all terms of the Retailer that are applicable to the specific product you wish to purchase (Product Description). Product Descriptions for individual products can be accessed through the product description pages on the relevant Webstore. Retailers have complete control over the Product Descriptions and may amend their Product Descriptions from time to time. We therefore encourage you to read the Product Descriptions each time you make a purchase, even if you are purchasing a product you have previously purchased via the Site.
Credit or debit card payments
You can pay for your order via the online payment gateway on this Site with a card issued by Visa or MasterCard. You must use your own credit or debit card.
We ask for your credit or debit card details only for the purpose of transmitting that information to our payment gateway in order to enable the payment transaction to proceed. We do not store your credit card details.
Cash on delivery
We may also offer a cash on delivery (COD) payment option for certain items only for delivery within the UAE. You are responsible for agreeing an appropriate delivery window when you are contacted by the shipping company and for paying in full for the product upon delivery.
Displayed prices and currency
Prices, offers, promotions and discounts are displayed in UAE Dirhams along with each product. We will not cancel your order even if the prices displayed along with the product are incorrect. This means that you will benefit from incorrectly displayed prices that are cheaper than the actual price of the product. This however also means that you will be bound by the price you accept to pay in relation to the products whose displayed prices are more expensive than their actual price. It is your responsibility to be satisfied with the product prices offered by Retailers on this Site.
Prices displayed in this Site are the final product prices, which means that (unless otherwise stated in the Product Specification) the displayed product price will be inclusive of any tax, charge or fee that may be levied on it, except for the delivery fees and customs duties, which are payable at the time of delivery and may vary depending on the delivery option selected by the User and your delivery address. If you do not pay such amounts, delivery may be withheld and the goods returned to the Retailer. Users using foreign credit or debit cards should also be aware that in some cases the banks may charge their customers for international transactions. We are not responsible for any such charges levied by the banks
Customers using foreign credit or debit cards should note that the amount charged on their credit or debit card will be the value of the product displayed in UAE Dirhams which is converted into the currency of the credit card or debit card at the prevailing conversion rate by the banks.
In the case of refunds, the amount of the refund will be converted to currency of the credit card at the prevailing conversion rate at the date the refund is processed by us. The difference, if any, in the amount initially charged and the amount of the refund is due to the fluctuation of the conversion rate and any associated bank fees.
Once you order and pay for a product on this Site, it will be the Retailer who will be responsible for dispatching your products. The products that are dispatched by the Retailers are passed on to our carriers for delivery.
The delivery period for your order is based on the products you purchase, your shipping address and the delivery options you choose.
The address for delivery provided by you should be correct and proper in all respects. We will deliver to your residential address or primary place of work only. We will not deliver to addresses such as hotel addresses, parking lots or other public places. If your products cannot be delivered to you due to a mistake by you (for example, incorrect contact or address details), any additional cost towards re-delivery shall be payable by you.
We strive to ensure that our carriers deliver your products to you on time. However, we do not assume liability for any direct or consequential damage suffered by non-delivery or delayed delivery.
Users who reside outside of the United Arab Emirates may also have to comply with the laws of the country in which they reside, such as prohibition on the sale or purchase of certain products.
Such Users shall also note that the custom rules of the country they reside in might not allow certain products to enter the country or might require personal collection from customs. There might also be customs duties applicable to such products, in which case such amounts will be collected from you upon delivery.
Part C: General
Our return policy
If you purchase a product on this Site, which you later wish to return, your request for return will be governed by our return policy (General Return Policy) and any return conditions specific to the product in question (Product-Specific Return Policy). Our General Return Policy sets out in detail how we manage return requests from our Users. We will request you to accept our General Return Policy before you can make a purchase on this Site. Please carefully read our General Return Policy before you make a purchase on this Site.
On-Screen representation of products (imagery, colors and tones)
The images of the products on gogoguy.com are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours and tones will accurately reflect the colour and tone of the actual product. Your product may vary slightly from the images on gogoguy.com for a variety of reasons, including inconsistencies in device displays and different light sources.
While we take reasonable measures to ensure that our Site is free from errors and fully functional, we do not warrant that this Site is error or fault free. If you find any error or fault in this Site, you should call or email our contact centre. We cannot guarantee the accuracy of information provided on this Site and we do not warrant that information will be transmitted in a reliable, timely or accurate manner.
We take reasonable precautions to ensure the Site is safe to use, but we do not warrant that this Site is virus free or free from anything else which may have a harmful effect on any technology. It is your responsibility to install suitable virus protection software on your computer.
While we take reasonable measures to ensure the constant availability of the Site, we do not warrant that this Site will always be available or that it will operate in an uninterrupted manner. Due to the nature of the internet, outages may occur. We may need to restrict or suspend access to this Site from time to time to allow for repairs, maintenance or the introduction of new facilities or services.
It is your responsibility to have suitable browser or third party software to view and transact on this Site. We do not accept any responsibility for any loss of functionality that is dependent on the technology you use.
It is your responsibility to keep your account information confidential. We will not be liable for any direct, indirect or consequential loss or damage whatsoever resulting from the unauthorised use of your account.
As explained above, we do not sell the products advertised on this Site. We therefore expressly disclaim any warranties or representations in respect of attributes of the products advertised or sold on this Site by the Retailers, such as quality, safety, fitness for purpose or legality.
We also do not accept responsibility for any non-performance or breach of the sales contract entered into between Retailers and Users.
You agree to indemnify us, our group companies and our service providers (including our online gateway facility provider and carrier) against any claims, loss, liability or damage (including legal costs) we, our group companies or service providers may incur as a result of:
your use of this Site (including but not limited to transactions made, or attempted to be made, via this Site), regardless of whether you use this Site as a registered User or without registration;
content you post on this Site;
If a dispute arises between you and a Retailer in relation to the purchase of goods via this Site, you should attempt to resolve the issue direct with the Retailer in the first instance. If you are still unable to resolve the dispute to your satisfaction, please call or email our contact centre and we will try to assist if possible.
The parties expressly note and agree that we are currently a Dubai World subsidiary and as such Decree 57 of 2009 "Establishing a Tribunal to decide the Disputes Related to the Settlement of the Financial Position of Dubai World and its Subsidiaries" (Decree) applies.
our ownership change with the result that we are no longer a Dubai World subsidiary as set out in the Decree; and/or the Decree be revoked extinguishing the Dubai World Tribunal's jurisdiction; and / or